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Contact Us

Polygroup’s friendly Customer Service representatives are available to answer your questions and to offer more detail about our products.

 

For customers - please visit our Online Help Support or email us at warranty@polygroup.com

 

For retailers - please contact our respective offices or submit an email form below:


International Customer Service Contact Information
 

 

United States Customer Service

U.S. Toll-Free Phone Number:
1 (888) 919-0070

Hours of Operation: 
Monday - Friday
10:00 AM – 7:00 PM EST
(Expanded hours during peak season)

 

United Kingdom Customer Service

Phone Number:
+44 (0) 330 0904 424

Email:
support@poly-group.co.uk

Hours of Operation:
Monday - Friday
9:00 AM – 5:00 PM

France Customer Service

Email:
info@polygroupsummerwaves.com

Website:
https://www.polygroupsummerwaves.com


For Corporate Retail Sales inquiries only

For customers, please visit our Online Help Support or email at warranty@polygroup.com

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Submitting Ideas

Although we appreciate that you and others may want to work with us on new products, we do not accept unsolicited ideas. While we realize exciting ideas abound, for legal purposes we have this policy to avoid potential misunderstandings and to draw a clear line between Polygroup as a product and brand innovator and others who might seek to claim rights in Polygroup products or brands. So, we ask that you please refrain from submitting any unsolicited ideas, proposals, or other works to a Polygroup company, or its employees, contractors or agents, including at trade shows. If, however, you still choose to do so, please be aware that the following terms will apply to your submission:

Terms of Idea Submission

You agree that any submission by you to a Polygroup company, including its employees, contractors, or agents, automatically becomes the property of a Polygroup company and that Polygroup may use or redistribute it for any purpose and in any way, all without any compensation or attribution to you. You agree that no Polygroup company, nor employee, contractor or agent, will have any obligation of any kind to you on account of your submission, including any obligation to keep any submission confidential. You forever surrender, waive, and release all rights (intellectual property or other) in the submission.